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Crisis Communications & Response Nuggets (2009/10 GUIDE)

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From the Business Roundtable Resource Center

Response & Recovery Information
Communicating with the Public

A check list of ideas to guide companies’ disaster communications.

Download

www.respondtodisaster.com/resource/publications

Rebuilding Communities
Advice for philanthropy and community relations leaders to help set priorities in contributing to long-term recovery efforts.

Download


From the Next of Kin Registry

Free Tool For Emergency Contact Registration
The Next Of Kin Registry (NOKR) was established as a FREE tool for daily emergencies and national disasters. NOKR is your emergency contact system to help if you or your family member is missing, injured or deceased. NOKR is the central depository for Emergency Contact information in the United States. NOKR is a non-profit humanitarian organization dedicated to bridging rapid emergency contact information. NOKR was established in January 2004, for daily emergency situations.

NOKR provides the public a free proactive service to store your emergency contacts, next of kin and vital medical information that would be critical to emergency response agencies. Stored information is only accessible via a secure area that is only accessible by emergency public trust agencies that have registered with NOKR.

www.nokr.org


From BNET

The Corporate Emergency Access System (CEAS)
CEAS was developed to help address this new set of realities. CEAS is a pre-event credentialing program that allows critical business employees to gain access to restricted areas following a disaster or serious emergency by using a secure identification card recognized by the police.

By allowing safe and secure emergency access, CEAS gives businesses the opportunity to put a sound emergency management plan in place. Not only does this ensure the rapid recovery of essential operations, but CEAS also provides businesses with the ability to rescue valuable assets left behind in an emergency such as cash, checks, and securities; retrieve vital records, hardware and critical equipment; stabilize and sustain core IT systems, conduct damage assessments, and much more.

http://ceas.com
http://bnetinc.org


From IAEM

Update on the Interim Report by the National Commission on Children and Disasters
The National Commission on Children and Disasters has released its Interim Report, which summarizes its work over the past 12 months.

The recommendations contained in this Interim Report fall within the following categories:

  1. Disaster Management and Recovery
  2. Mental Health
  3. Child Physical Health and Trauma
  4. Emergency Medical Services and Pediatric Transport
  5. Disaster Case Management
  6. Child Care
  7. Elementary and Secondary Education
  8. Child Welfare and Juvenile Justice
  9. Sheltering Standards, Services and Supplies
  10. Housing
  11. Evacuation

Download Interim Report of National Commission on Children and Disasters


From the U.S. Department of Health and Human Services

Disaster Alternate Care Facility Selection Tool
A public health emergency can strain the capacity of hospitals and other traditional venues for medical services. In such emergencies, it may be necessary to select alternate facilities for providing medical care. Two new interactive computer tools, Disaster Alternate Care Facility Selection Tool and an ancillary tool, Alternate Care Facility Patient Selection Tool, will help institutions and communities select alternate care facilities and determine which patients to send to them.

Select to Download Information.


From Emergency Management Magazine

Two of the Many Terrific Articles
California Emergency Management to the Public: We’re All First Responders What's the Secret Ingredient to Success in Emergency Management?

www.emergencymgmt.com


From HSToday

Detecting the Bio Threat
The recent flurry of alleged terrorist plots has renewed concern that other attacks may be planned. Although the recent plots have involved explosive bombs, there is an even more ominous threat—biological weapons.

www.hstoday.us
www.hstoday.us/content/view/10575/174

From GordonHomeland.com

GordonHomeland.com is a homeland security website featuring reports, publications, articles, presentations, references and resources, and other material relating to homeland security. Recent Post on GordonHomeland.com

Some Conceptual Tools for Understanding and Addressing Catastrophic Challenges As Well As Other Lesser Emergencies.

GordonHomeland.com


From DHS

DHS Announces New Proposed Standards for Private Sector Preparedness
Department of Homeland Security (DHS) Secretary Janet Napolitano has announced new proposed standards for a 9/11 Commission-recommended program for the private sector to improve preparedness for disasters and emergencies.

"Preparedness is a shared responsibility and everyone—including businesses, universities and non-profit organizations—has a role to play," said Secretary Napolitano. "Ensuring our private sector partners have the information and training they need to respond to disasters will strengthen our efforts to build a culture of preparedness nationwide."

DHS published a notice in the Federal Register today seeking public comment on three new standards identified for adoption under the Voluntary Private Sector Preparedness Accreditation and Certification Program (PS-Prep). PS-Prep is a partnership between DHS and the private sector that enables private entities—including businesses, non-profit organizations and universities—to receive emergency preparedness certification from a DHS accreditation system created in coordination with the private sector.

The notice proposes new PS-Prep standards to enhance operational resilience, business continuity management, and disaster and emergency management among participating private sector partners.

The proposed standards, developed by the National Fire Protection Association, the British Standards Institution and the ASIS International, were selected based on their scalability, balance of interest and relevance to PS-Prep from a group of 25 standards proposed for consideration following the publication of a Federal Register notice in December 2008 announcing the program.

In addition to the standards in the notice posted today, DHS is establishing classifications and methods of certifications that recognize the unique needs and characteristics of small businesses.

Individuals wishing to submit comments on the proposed standards, recommend additional standards for consideration or comment on other programmatic aspects of PS-Prep may obtain a comment form and instructions for submission online at www.regulations.gov, in Docket ID: FEMA-2008-0017. DHS requests comments by Nov. 15, though it will accept submissions at any time thereafter.

For more information, visit www.fema.gov/privatesectorpreparedness


From SAFECOM

Fact Sheets for Emergency Communications
SAFECOM is a communications program within the U.S. Office for Interoperability and Compatibility (OIC) that provides research, development, testing and evaluation, guidance, tools, and templates on communications-related issues to local, tribal, state, and Federal emergency response agencies working to improve emergency response through more effective and efficient interoperable wireless communications.


From the CDC

Mass Casualty Event Preparedness and Response
 
Information for the General Public

Info for Professionals

www.bt.cdc.gov/masscasualties


From Security Management

Excellent Article: Are You Prepared for All Hazards?
Emergency response personnel generally agree that companies and governments alike need to take an all-hazards approach to emergency preparedness and response, rather than narrowly targeting efforts toward the threat du jour.

Doing so requires five plans, according to the National Fire Prevention Association (NFPA) 1600 standard, issued together with the U.S. Department of Homeland Security, the National Emergency Management Association, and the International Association of Emergency Managers. NFPA 1600 calls for a prevention plan, an all-hazards emergency operations plan (EOP), a mitigation plan, a recovery plan, and a continuity-of-operations plan (COOP).


From Disaster Recovery Journal

Crisis Communication
Communication failures have historically plagued organizations in their ability to respond to and minimize the human, operational, and financial impact of a crisis. When disaster strikes and every second counts, organizations need to focus on the mission-critical tasks of ensuring the safety of their people and continuing operations.

Read More >>


From the FCC

New Report on FCC's Preparedness for a Major Public Emergency
The report outlines concrete steps the FCC can and will take to better support public safety communications and protect the nation. The report identifies a number of ways to improve emergency planning and response: education and training, outreach and collaboration, emergency operations and alerts, and network analysis.

hraunfoss.fcc.gov/edocs_public/attachmatch/DOC-293324A1.pdf


From DHS

The 2009 National Infrastructure Protection Plan
The National Infrastructure Protection Plan provides the unifying structure for the integration of a wide range of efforts for the enhanced protection and resiliency of the nation's critical infrastructure and key resources (CIKR) into a single national program. The overarching goal of the NIPP is to build a safer, more secure, and more resilient America by preventing, deterring, neutralizing, or mitigating the effects of deliberate efforts by terrorists to destroy, incapacitate, or exploit elements of our nation's CIKR and to strengthen national preparedness, timely response, and rapid recovery of CIKR in the event of an attack, natural disaster, or other emergency.

The 2009 NIPP replaces the 2006 version and reflects changes and updates to program elements and concepts. It captures the evolution and maturation of the processes and programs first outlined in 2006 without changing the underlying policies. The revised NIPP integrates the concepts of resiliency and protection, and broadens the focus of NIPP-related programs and activities to an all-hazards environment.

Read the 2009 National Infrastructure Protection Plan


From LLIS.gov

Original Research and Lessons Learned
Lessons Learned Information Sharing (LLIS.gov) is the national network of Lessons Learned and Best Practices for emergency response providers and homeland security officials. LLIS.gov's secure, restricted-access information is designed to facilitate efforts to prevent, prepare for and respond to acts of terrorism and other incidents across all disciplines and communities throughout the US. There are four types of LLIS.gov original research:

  • Lessons Learned
  • Best Practices
  • Practice Notes
  • Good Stories

www.llis.dhs.gov


Two New Books

Former US CIA officer Dr. Jay Levinson and emergency preparation and response expert Professor Hayim Granot have teamed up to dissect emergency preparedness on a global level. From terrorism and religious warfare to natural disasters and isolated acts of violence, Levinson and Granot explore the individual, family, community, municipal body and governmental reactions to emergencies in their recently published books.

Terror Bombing: The Global Urban Threat, co-authored by Levinson and Granot, tracks the shift from terrorism as a problem best left to international relations or global strategies to one handled by every affected individual.

The True Golden Hour: How People Respond in Emergencies, written solely by Granot, focuses on the behavior of individuals, family, and community members in times of disasters and goes beyond the “sophistication of organized emergency response” to examine the reaction of average citizens to emergencies.

TERROR BOMBING and THE TRUE GOLDEN HOUR are available on www.Rothstein.com/DRG, Amazon.com, Barnes&Noble.com and AtlasBooks.com.


From the Critical Incident Protocol (CIP)

CIP Update Newsletter
The CIP Update newsletter is distributed to cities, counties and communities that are participating in the CIP-Community Facilitation Program, along with other interested stakeholders. The newsletter is for those interested in creating or learning more about public-private partnerships for emergency preparedness, prevention and planning.

The CIP Update contains best practices, lessons learned, CIP activities, suggestions, and issues on critical incident management, homeland security, disaster recovery and much more. The contents of the newsletter can be applied in your community, agency, business, non-profit or other organization.

If you would like to receive the CIP Update, please click on the newsletter link below and send us your Name, Organization's Name, and Email address. You will receive the newsletter every three (3) weeks, beginning with the next issue.

www.cip.msu.edu


From DomesticPreparedness.com

ePublications Serve Preparedness and Response Community
DomesticPreparedness.com, the DPJ Weekly Brief and the DomPrep Journal are the leading ePublications that reach multiple disciplines, multi-jurisdiction professionals in the preparedness and response community.

Every Wednesday, the DPJ Weekly Brief is sent by email to senior management in first response, medical readiness (including public health), emergency management, local, state, federal authorities, plus industry concerned with infrastructure protection.

www.domesticpreparedness.com

 

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